Privacy Policy

1. Who We Are

The entity responsible for data processing on this website is:

Adventurebase GmbH
Oberstrasse 31
9038 Rehetobel
Switzerland

Email: info@flugzentrum.ch
Website: https://www.flugzentrum.ch

2. Collection and Storage of Personal Data

When you visit our website and use our services, we collect data to provide you with a secure and seamless experience.

A. Server Log Files

Every time the website is accessed, technically necessary data is collected and stored in log files. This includes:

  • IP address of the requesting computer

  • Date and time of access

  • Name and URL of the retrieved file

  • Website from which the access originates (referrer URL)

  • Browser and operating system used

B. Online Bookings and Gift Certificate Purchases

When you book an experience or order a gift certificate through our integrated booking system, we process the information you provide. Since the booking system is operated by our own corporate group, this data remains under our direct control. Data collected:

  • Last name, first name, and address

  • Email address and phone number

  • Note: For flight planning and safety purposes, we may ask for participants' weight and age.

  • Payment method

C. Contact via Support Chat (Freshchat)

We use Freshchat to respond to customer inquiries in real time. In doing so, we process your chat history and IP address to enable technical support and to save the history for future reference.

3. Disclosure of Data to Third Parties

We will only share your data if it is necessary to fulfill the terms of the contract or if required by law.

  • Shipping of gift certificates: To ship physical gift certificates, we provide the Swiss Post with the recipient’s name and address.

  • Payment service providers: Depending on the payment method selected (e.g., TWINT, credit card), the data is transmitted directly to the certified payment providers. We do not store complete credit card details on our servers.

  • Weglot Translation Service: We use Weglot to make our website available in multiple languages. Your IP address is processed to display the correct language version.

4. Cookies and Analytics Tools

Our website uses cookies to improve the user experience.

  • Essential cookies: These are strictly necessary for the operation of the website and the booking tool (e.g., shopping cart functionality, language detection).

  • Google Maps: We use Google Maps for our “Experience Finder.” This involves transmitting your IP address to Google. This may also involve servers located in the United States.

5. Data Security

When you visit our website, we use the widely adopted SSL (Secure Sockets Layer) protocol in conjunction with the highest encryption level supported by your browser. You can recognize this by the closed key or lock icon displayed in your browser’s status bar.

6. Your Rights

Under the Swiss Data Protection Act (nDSG), you have the following rights regarding your data:

  • Right of access: You have the right to know what information we have stored about you.

  • Right to rectification: You have the right to have inaccurate data corrected.

  • Right to erasure: You may request that your data be erased, provided that there is no legal obligation to retain it (e.g., for accounting purposes).

  • Right to object: You have the right to object to the further processing of your data.

To exercise these rights, please contact us at the address listed above.

7. Retention period

We retain personal data only for as long as is necessary to provide our services or to comply with legal obligations (typically 10 years for accounting records).